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Hofcraft Return Policy

If you are ever displeased with our service, please let us know. We want you to be satisfied!

When you receive your package

We encourage you to open your package immediately. Please check your merchandise against the paperwork within your package. If an overage or shortage exists, or if there are any other problems with your order, notify our Customer Service Department at 1-800-828-0359 immediately.


We encourage you to open your package immediately. Inspect merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us at once.

If there is damage to the outside of the package, loose tape or it looks like the package has been opened, notify us at once. We must notify the carrier immediately. Please keep all original paperwork and packaging material, including the box!

Regular Returns

Large order returns after 30 days and/or returns without prior authorization approval may be subject to a 15% re-stocking fee.

No returns allowed after 30 days of receiving your order
(some exclusions may apply).

Prior authorization is required to return.

Please call (800) 828-0359 to make arrangements.

No returns allowed on Books / Software.

Buyer to pay freight on all items returned for causes other than damage or errors on our part. Any orders returned as unclaimed will be refunded the cost of the item(s). Shipping charges are non-refundable. This applies to domestic and international orders.

Damaged or used items will not be refunded.

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